Privacy Policy

Last updated: 22 June 2026

1. Introduction

OTRA Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website or use our services.

2. Who We Are

OTRA Limited

6 Brookfield Place

Bamber Bridge

Preston

PR5 8BF

United Kingdom

Company Number: 09697206

Telephone: 01772 337023

Email: info@otra.ltd

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Vehicle registration

  • Vehicle make and model

  • MOT and servicing information

  • Any information you provide through contact forms

Technical Information

When visiting our website we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of visits

  • Referral website

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Book MOTs and servicing appointments

  • Carry out vehicle repairs

  • Contact you regarding your booking

  • Send quotations

  • Maintain customer records

  • Meet our legal obligations

  • Improve our website and services

  • Prevent fraud and protect our business

We will only send marketing communications if you have chosen to receive them, and you may unsubscribe at any time.

5. Lawful Basis for Processing

Under UK GDPR, we process your information because:

  • It is necessary to fulfil a contract with you.

  • We have a legitimate interest in operating and improving our business.

  • We have your consent where required.

  • We are required to comply with legal obligations.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

  • MOT testing systems

  • Payment providers

  • IT and website service providers

  • Accountants and professional advisers

  • Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Vehicle service records may be retained for several years where required for warranty, legal or business purposes.

8. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember preferences

  • Analyse website performance

  • Improve user experience

Where legally required, we will ask for your consent before placing non-essential cookies.

You can control or disable cookies through your browser settings.

9. Website Analytics

We may use analytics services to understand how visitors use our website. These services collect anonymous information such as:

  • Pages visited

  • Time spent on pages

  • Device type

  • General location

  • Browser information

This information cannot normally identify you personally.

10. Data Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

However, no online transmission can ever be guaranteed to be completely secure.

11. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details above.

12. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we process your information, please contact:

OTRA Limited

6 Brookfield Place

Bamber Bridge

Preston

PR5 8BF

Telephone: 01772 337023

Email: info@otra.ltd

15. Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113